Travel & Hospitality Industry is undergoing a drastic change as people have become more tech savvy. They compare prices and rate experiences to service providers easily.Hence, it is important to keep customer centric data available to understand and foresee customers choices. Our tailor-made solution for Travel & Hospitality works on multiple browsers and mobile smartphones. The solution is completely customizable to your specific needs.
Customer Management
- Develop strong relationships with current and past clients. Organize the interactions with prospects/customers maintaining history of minutes
- Store and archive the historical data of your customer and obtain necessary analytics like travel patterns, stay preferences and important dates
- Track and maintain feedback right from receipt to closure of case
- Cross sell by understanding the history of purchase, customer preferences and budget category. Propose automated relevant services based on enquiry and need
Social Media Listening
- Easily understand the pulse of your prospects and what they talk about your services on Facebook, Twitter and LinkedIn. This will sit in his profile automatically.
- Quickly resolve the queries of customers to reduce turn-around time and improve CSAT score
- Automatically convert complaints on social media into customer feedback cases
- Interact with them directly and enhance your brand image
Integrate all lead sources
With a rich API ecosystem, we can integrate all your lead sources including
- Your company website, Microsites etc
- Third Party Portals: traveltriangle, thrillophilia etc.
- Telephony : All major cloud and on-premise telephony providers
- Mobile apps, Chat, SMS and Email Integration
- Assign sales people based on various pre-set parameters like budget, territory, travel duration, etc
